The Fabric Vault – Our Terms & Conditions

Ok so we all know terms and conditions are boring to read. But at the same time none of us like surprises so please do take the time to read through these. It won’t take that long….honest.

1.0 Bookings

All bookings must be paid in advance of the start date. If you wish to join a class less than 24 hours before the start please contact us first by calling us on 07394 558778 or sending an email to [email protected] and we will do our best to fit you in, subject to availability. Your place on the course cannot be guaranteed until full payment is received. All fees stated on our website are inclusive of VAT.

2.0 Payments

Please note: We do not store or share any debit or credit card details or personal info with any 3rd party vendors.

We prefer you to make a booking directly with us in the shop or over the phone or using Eventbrite which takes payments securely. Please note that all bookings will be pending until funds have cleared. We accept the following payments:

3.0 Refund Policy

3.1 Changes or cancellations by you

3.1a Group lessons

If you find yourself unable to attend your class and you inform us more than 10 days in advance, we can offer a refund minus 50% of your course fee for administration. Alternatively, you can keep the payment as a credit to book against any other The Fabric Vault class/course or you can transfer to a future workshop free of charge. If cancellation is made within 10 days of your workshop, we are unable to offer a refund or move you to another class. However, you can always send a friend to take your place – just let us know of the name change.

3.1b Private lessons

All private lessons can be rescheduled if cancellation is made at least 48 hours prior to your class. If you cancel within 24 hours from your scheduled lesson, no changes or rescheduling will be offered. Please call us on 07394 558778 or contact us at [email protected] to inform us of any changes you may wish to make.

3.1c Non-attendance

Non-attendance of classes due to illness or for personal or professional reasons does not provide the right to refunds, extra tuition or a transfer. However, in such an event we will consider all the circumstances and take such action that we consider to be fair and reasonable.

If you are signed up on a weekly course, where all classes are connected to make the one project and you miss a class, The Fabric Vault will try offer you a replacement group lesson, if one is available before your next lesson. This is subject to space availability in the replacement class. However, if we are not running the same lessons, you may wish to take a private lesson, in addition to your course fee to catch up with your original group course.

Due to the special nature of our workshops and the very limited enrolment, we would advise you to check your diary carefully before you sign in up for a class.

3.1d Running late

If you are running late for your lesson, you must inform us by phone before your lesson is due to begin. If you are more than 30 min late for your lesson, we reserve the right to cancel your attendance. As with the nature of a group classes, late arrivals will impact the progress of the rest in the class, so please aim to be on time.

Our workshop’s doors will open for your class, 15 minutes prior to your lesson, so please don’t arrive too early as you may interrupt another class.

3.2 Minimum class numbers

We require a minimum of 2 students to be booked for any class in order to proceed with this class/workshop. We may choose to run a class with less than 2 bookings, but we reserve the right to reschedule undersubscribed classes.

3.3 Cancellations by us

In the unlikely event when a class/workshop must be cancelled or postponed due to unavoidable circumstances or if a class is undersubscribed, we will give you a minimum of 24 hours’ notice.

You will be offered an alternative date or credit for the same amount of money or refunds your payment. We will not be liable for any other costs, wasted travel or expenses that you may incur.

3.4 Class postponement

If a class is postponed for reasons which we are responsible, including tutor illness or shop closure due to other reasons out of our control, we will make every reasonable effort to reschedule the class or to add the missed hours onto the remaining course.

4.0 Requirements for participating in our classes, courses & workshops

4.1 Student ability/competency

The Fabric Vault reserve the right to move students from a class if their sewing ability or technical sewing competence is not at the required level and would be such that it hinders the teaching and progress of other students. In such cases we would look to move the student to a class more suited to their current sewing level.

4.2 Student age

We welcome crafters between the age of 8years old – 99 years old (an adult must accompany children between the ages of 8-12years old during their first lesson) – please book only one place and let us know that you require a space for adult and child. If your child is older than 12year old but require an adult to support them during the lesson, please contact us to discuss, we will do our best to consider your circumstances and come to a reasonable agreement for both sides.

4.3 Student conduct

The Fabric Vault requires students to always conduct themselves in a reasonable and proper manner. Substantial obstruction of, or substantial improper interference with, the functions, duties or activities of any student or member of staff will result in the student being asked to leave the class. We will not tolerate any violent, indecent, disorderly, threatening, intimidating or offensive behaviour or language towards staff or other students. Any such action will result in the student being asked to leave the class. and we reserve the right to cancel attendance of further classes in extreme cases.

4.4 Student health & safety

Students are asked to wear appropriate clothing and footwear to practical classes and use sharp tools in a safe and careful manner. Students who fail to comply with health and safety rules will be unable to participate in practical classes.